Family Services

The Family Services department at Scottish Rite for Children supports patients and their families while they are patients of the hospital. Family Services includes:

Medical social work for resources and referrals
Language interpretation and translation services
Coordination of off-site medical services

Dallas Campus
Hours: 8:30 a.m.–5:00 p.m.
Phone: 214-559-7490
Fax: 214-559-7529

Frisco Campus
Hours: 8:00 a.m.–4:30 p.m.
Phone: 469-515-7191
Fax: 469-515-7192

Christi Carter Urschel Family Resource Center

The Christi Carter Urschel Family Resource Center (FRC) provides patients and families with health information and support resources to help them make informed health care decisions and improve their quality of life. We understand that families whose children are diagnosed with medical conditions have many questions, and the FRC can help find answers. Learn more.

OUR SERVICES

Social Workers

Medical Interpreters and Translators

Medical Consult Coordinators

The social workers at Scottish Rite for Children focus on the well-being of patients and their families. As families find ways to work with the challenges of their child’s diagnosis and special needs, the social workers help in many ways, such as:

Providing emotional support and empathy
Locating a variety of services, including supportive counseling, lodging and transportation assistance, discharge planning, and referrals to community resources and programs
Serving as advocates and liaisons to help reduce stress and eliminate barriers that families are experiencing
Offering support, comfort and resources so parents can focus on what truly matters: their child

Medical interpreters and translators at Scottish Rite for Children provide verbal interpretation (in Spanish) and written translation (in Spanish) to ensure that families and their medical teams are able to communicate effectively. This staff also coordinates with outside agencies to ensure patients and families with limited English proficiency have access to the necessary interpretation and/or translation services.

Medical consult coordinators at Scottish Rite for Children help schedule off-site medical exams, tests and evaluations specific to the patient’s treatment plan that are not available on-site. The coordinator’s role is to:

Provide patient families with appropriate information regarding patient preparation for outside appointments, including collaboration with the family’s primary care physicians, follow-up instructions and directions to off-site facilities
Work closely with the medical team and the patient’s family to ensure service delivery