Patient, Yasuri on the playground

About our star rating system and patient reviews

About our survey
Scottish Rite for Children partners with NRC Health, a leading company in the patient satisfaction industry, to offer feedback surveys to patients after a recent visit. Our ratings and reviews are collected from actual patients and are carefully verified. Through NRC Health, we are able to effectively measure all aspects of patient satisfaction and ultimately display these ratings and reviews on our physician’s profile pages.

Which physicians are included in the ratings?
Scottish Rite for Children orthopedic surgeons, orthopedic physicians, sports medicine surgeons and sports medicine physicians are included as those physicians have made a commitment to transparency for potential patients.

Patient ratings and reviews
Patient families of Scottish Rite for Children are encouraged to share their experience with us and the community. As a part of our core values, we are passionate about child-focused care. We are actively searching for new ways to improve and continually strive for excellence in all that we do. We strongly value the reviews from the families we serve and use this feedback to help shape a better overall patient experience. Ratings and reviews submitted by our patient families are displayed for full transparency into the care they’ve received, helping you to make the best choices for your child.
What questions on the patient survey determine the star ratings?
Our star ratings are determined by a calculation of responses to the following questions:
  1. How likely would you be to recommend this provider to your family and friends?
  2. Did you trust the care providers with your care?
Is every survey review posted online?
We are committed to transparency, which is why we post all relevant feedback online. However, while we value both negative and positive feedback, we do not post reviews that are profane, slanderous, libelous or those that compromise patient privacy.
Is patient information secure?
Yes, personal information is not shared. Star ratings and reviews displayed remain in compliance with HIPAA to ensure the highest level of protection for all patients.

Can anyone submit a survey to share their feedback?
Scottish Rite for Children feedback surveys are only sent to new and existing patients who have recently completed a visit at Scottish Rite for Children.

If you would like to share feedback with our patient experience team, we encourage you to do so at any time using the form below.