Get to Know our Staff: Marlon Brown, Security

Get to Know our Staff: Marlon Brown, Security

What is your job title/your role at Scottish Rite for Children?
As a security officer, my job is to ensure the safety of the staff, patients, parents and visitors that come daily to Scottish Rite for Children.

What do you do on a daily basis, or what sort of duties do you have at work?
On a daily basis, in some compacity, I’m always visible to our visitors, whether that means my post is at the Main Entrance, Clinic Level desk or out in front of the hospital. Every day, I’m either greeting people or monitoring cameras throughout the day.

What was your first job? What path did you take to get here, or what led you to Scottish Rite?
My first job was delivering newspapers on foot throughout the neighborhood I lived in, during the summer and as I entered high school. That job gave me constant exposure to people and taught me to pay attention to detail. As I moved on in high school, I went to school half of the day and worked a part-time job the other half of the day — part of the job program I was enrolled in. I worked in a warehouse, shipping and receiving as well as pulling parts for customers who came in locally. I worked there the entire time while in high school and even after graduating, and then, going full time. I eventually had home delivery jobs and worked a long stint at Coca-Cola Bottling Company. These jobs put me in close, consistent interactions with people, allowing me to become the people person I am today.

What do you enjoy most about Scottish Rite?
I enjoy the fact that I get the opportunity to come to a place where I can use my gifts and talents to be a help to others in its simplest form of providing customer service. In any shape, form or fashion, I love just being helpful, assisting and friendly with a smile — in a word, a servant. I thoroughly love coming to Scottish Rite, fulfilling the needs of others who come here always and to those who come for the first time.

Tell us something about your job that others might not already know?
What I do every day, once I pull up on property and eventually walk inside Scottish Rite, I would do for free because that’s how much I enjoy what I do at the hospital. And, I’ve learned what you’ll do for free is your calling, and no one has to pay you. One thing others might not know about me, as it pertains to my job in the Security Command Center along with my coworkers, is I answer every incoming call into the hospital from outside. 

Where is the most interesting place you’ve been?
New Orleans, Louisiana 

What is your favorite game or sport to watch and play?
Basketball and football

If you could go back in time, what year would you travel to?
1986 

What’s one fun fact about yourself?
I’m a good listener.

D Magazine’s 2024 Excellence in Nursing Award Winners

D Magazine’s 2024 Excellence in Nursing Award Winners

Congratulations to Michelle and Valencia on being named two of D Magazine‘s 2024 Excellence in Nursing honorees!
 
Take a moment to read what their coworkers have to say about them:
 

MICHELLE

 
“Three of Scottish Rite’s core values are child-focused, excellence, and education. Michelle positively impacts each of these core values every day. Michelle demonstrates the child-focused value because she consistently puts the needs of her patients and their family ahead of everything else. She advocates for her patients, works effectively with interdisciplinary teams to coordinate care, and anticipates the needs of her patients. Michelle is an excellent nurse and often receives compliments on her patient care. As an RN III on the Inpatient Unit, she is a clinical expert and assigned to patients with complex diagnoses. Despite the increased complexity of her patients, she has not made a medication error or received a patient complaint in her nine years at Scottish Rite.  Finally, Michelle has exceeded expectations regarding education and is a lifelong learner. Michelle started her nursing career at Scottish Rite as a student nurse. Michelle was accepted into our summer Nurse Extern program and was eventually hired as a full-time nurse. Over the past nine years, Michelle has earned her ADN, BSN, and recently, her MSN. She is now a Pediatric Nurse Practitioner at Scottish Rite.

– Lia Young, RN Assistant Director of Nursing

 
“It has been such a pleasure working with Michelle and being able to witness the thoughtful and holistic care she provides to every patient and family she encounters. She is very patient and caring and without thinking twice, always goes the extra mile for her patients. She fully embodies the definition of an EXCELLENT nurse. We are very lucky to have her be a part of our team!”

– Angie Torres, APRN, CPNP

 
 

VALENCIA

 
“I have worked with Valencia for about 7 years. She embodies all the characteristics of what a great nurse should be. She is a great asset to Scottish Rite. As a peer, she is always willing to help her team. Valencia goes out of her way to contribute and help colleagues during her shifts. Valencia is always willing to share her knowledge and experience with us, providing guidance and support when we need it. Valencia has a kind spirit that shows in her day-to-day nursing with her patients and her peers. We are all lucky to have her as a coworker!”  

Maria Perez, BSN, R.N.

 
I wanted to share a few words on Valenica. She is extremely caring, kind, and compassionate. She listens to and spends time with her patients. She also helps her coworkers and team. Valencia will go the extra mile for others, patient, families, and coworkers alike. 
 
Valencia has high integrity and will always do the right thing. She strives to grow in her nursing and to advance her career. She is a great example to all nurses of loving your profession, advancing in your profession, and doing it all to advance nursing care and nursing practice.” 

– Connie Pachicano, DNP, MSN, RN, CPN, Nurse Manager Inpatient Uni
Get to Know our Staff: Latasha Noel-Spann, Laboratory

Get to Know our Staff: Latasha Noel-Spann, Laboratory

What is your job title/your role at Scottish Rite for Children?
I am a Lab Tech, and I collect specimens from our patients and staff per physician orders.

What do you do on a daily basis or what sort of duties do you have at work?
I provide a safe environment for my patients while collecting lab specimens and providing the results from them per their physician’s orders.

What was your first job? What path did you take to get here or what led you to Scottish Rite?
My very first job was babysitting kids of my mom’s coworkers. I studied biology to become a pediatrician, but I later decided to stick with the laboratory and science side of things. I really like collecting and analyzing blood, and I learned from the best. My mom has been a medical lab technician for more than 35 years.

What do you enjoy most about Scottish Rite?
I enjoy my patients and their families, and of course, my coworkers – they know who they are! I always see a smiling face or hear a welcoming greeting when I am around. I seem to have a positive effect on others!

Tell us something about your job that others might not already know?
There is never a dull moment. Always expect the unexpected with kids when in the lab. It’s challenging at times – I just make it look easy.

Where is the most interesting place you’ve been?
My past birthday I went to Jamaica, and I had an amazing time!

What is your favorite game or sport to watch and play?
Basketball is my favorite.

If you could go back in time, what year would you travel to?
I would like to revisit year 2000. You think I’m living my best life now, but back then it was so fun!

What’s one fun fact about yourself?
I’ve dabbled in the movie industry back in the day.

Get to Know our Staff: Lindsay Chiu, EPIC Empower

Get to Know our Staff: Lindsay Chiu, EPIC Empower

What is your job title/your role at Scottish Rite for Children?  
I am a member of our ambulatory Empower team working on developing build within Epic, our medical records system, to improve workflow and complete ticket requests as well as working alongside our MyChart team. 

What do you do on a daily basis or what sort of duties do you have at work?
I work with a variety of departments to improve an individual user or medical team’s use of Epic. I do so by assisting with help desk ticket requests, attending internal as well as external meetings with our Epic support team and working on build support with members of my team. My primary focus has been working alongside Therapy Services at both Dallas and Frisco for a new documentation build.

What was your first job? What path did you take to get here or what led you to Scottish Rite? How long have you worked here?
Throughout high school and college, I worked at several different restaurants as a hostess and/or waitress – my favorite place was a sushi restaurant in college. I attended undergraduate and graduate school at the University of Missouri (MIZ) and then completed my last clinical rotation at Scottish Rite. After passing my boards, I started working as a physical therapist at Scottish Rite in 2015! I was initially part of the Epic build team focusing primarily on Therapy Services while also providing telehealth services. I found that I really enjoyed using my clinical background to assist Scottish Rite team members in a different way. I then transitioned full-time to the Empower team while continuing to assist with Therapy Services and later expanding to other departments as well.

What do you enjoy most about Scottish Rite?
I am very lucky to be a part of this team – I value and enjoy my coworkers, and I learn something new from them every day. 

Tell us something about your job that others might not already know?
There is a lot of behind the scenes that goes into build and development within Epic!

Where is the most interesting place you’ve been?
Tokyo.

If you could only eat one meal for the rest of your life, what would it be?
Breakfast tacos from Taco Deli.

If you could go back in time, what year would you travel to?
I am loving this current year – my son just turned 2 and is at a fun age. However, I would probably go back to 2019, as my husband and I took an incredible trip to Tokyo and Thailand that year.

What three items would you take with you on a deserted island?

  1. Not necessarily an item but my family – couldn’t imagine being on the island without them, and it would no longer be deserted!
  2. My glasses – a practical answer, but I can’t see without my glasses.
  3. Lots of snacks. 

What’s one fun fact about yourself?
I made it to the state finals of a free throw contest in the fifth grade. Sadly, my basketball skills did not go much further beyond this time.

Get to Know our Staff: Becky Ketch, Radiology

Get to Know our Staff: Becky Ketch, Radiology

What is your job title/your role at Scottish Rite for Children? 
I am a registered nurse in the Radiology department.

What do you do on a daily basis or what sort of duties do you have at work?
My duties as a radiology nurse vary daily. Our Tuesday and Wednesday schedules are designated for MRIs that require general anesthesia. The radiology nurses prep the patient for anesthesia, assist the anesthesiologist with induction and then recover/discharge the patient. We also help with steroid injection procedures in a variety of modalities, provide sedation for non-anesthesia MRIs (for example, if a patient requires valium prior to the scan), and help with MRI and CT procedures that require contrast.

What was your first job? What path did you take to get here or what led you to Scottish Rite? How long have you worked here?
My first job was working as a lifeguard in high school for a few summers. I heard about Scottish Rite from a friend who had a family member that worked here. They encouraged me to sign up to be a junior volunteer when they learned I was interested in the medical field. After graduating from nursing school, I worked on a general pediatrics unit for my first nursing job. I returned to Scottish Rite, and I have been working here for the past three years.

What do you enjoy most about Scottish Rite?
I love the sense of community and that my co-workers feel like family! I appreciate the fact that I am encouraged to spend time with my patients while they are here and get to know them.

Tell us something about your job that others might not already know?
As a radiology nurse, I am not just involved in direct patient care. We also help schedule patients that require anesthesia for MRIs, review these patients’ charts and speak with the families. We set up the anesthesia machines for cases and assist in their daily maintenance. We are with our sedation patients from the very beginning to the very end of their appointment.

Where is the most interesting place you’ve been?
Western Australian! The plane ride was 100% worth it.

If you could only eat one meal for the rest of your life, what would it be?
Thanksgiving dinner!

If you could go back in time, what year would you travel to?
Paris in the 1920s. This question made me automatically think of the movie “Midnight in Paris.”

What is your favorite thing about fall?
I love the overall feeling of fall. I enjoy spending more time outdoors when the weather is crisp. Although our “fall” is short in Texas, it is definitely my favorite time of the year.

What’s one fun fact about yourself?
Not only was I a junior volunteer at Scottish Rite for a few years, but I was also a nursing extern here while in nursing school. During any difficult days in nursing school, I would envision myself working here in the future. 

Get to Know our Staff: Hayley Shelton, Physical Therapist

Get to Know our Staff: Hayley Shelton, Physical Therapist

What is your job title/your role at Scottish Rite for Children? 
Physical Therapist

What do you do on a daily basis or what sort of duties do you have at work?
I provide physical therapy services to patients who visit the Ambulatory Care clinics by performing evaluations for home exercise programs, gait training, baseline functional assessments, and pre-operative evaluations. I also perform standardized performance tests and measures to objectively measure patients’ current functional status and to collect data for department research and quality improvement projects. Additionally, I perform screenings to determine if a patient has a need for formal skilled physical therapy services or equipment and bracing needs. Other duties include assisting with coordinating care and facilitating communication between the physical therapists in the Therapy Services department and the Ambulatory Care staff regarding our mutual patients and assisting in evaluations and treatments of patients in the inpatient and outpatient settings.

What was your first job? What path did you take to get here or what led you to Scottish Rite? How long have you worked here?
My first job as a PT was working in the acute care setting at a large hospital in the area where I treated adults with a variety of diagnoses. I really enjoyed the teamwork that comes from collaborating as a multidisciplinary team and learned how much this improves the quality of care a patient receives. My first experience at Scottish Rite occurred when I shadowed in the Therapy Services department prior to attending physical therapy school. The positive and cheerful atmosphere was unlike any healthcare setting I had experienced at the time and it made a lasting impression. I am thankful that I get to continue working in a collaborative setting in my role as a clinic therapist. I am coming up on my two year anniversary at Scottish Rite in May.

What do you enjoy most about Scottish Rite?
I enjoy getting to learn from and collaborate with the wonderful people in the Therapy Services department and all the ambulatory care teams. I also love that Scottish Rite prioritizes doing what is best for each patient regardless of a family’s ability to pay.

Tell us something about your job that others might not already know?
Since I work in clinic, the patients I see for PT are not pre-scheduled most of the time, so, each day brings new surprises and opportunities to learn and grow as a therapist.

Where is the most interesting place you’ve been?
I tend to travel to the same places every year, but my favorite place is Seaside, Florida.

What is your favorite game or sport to watch and play?
I look forward to watching the Summer Olympics every 4 years

If you could go back in time, what year would you travel to?
The 1950s-60s to see Julie Andrews perform live on Broadway

What three items would you take with you on a deserted island?
Sunglasses, water filter, the Bible

What’s one fun fact about yourself?
I danced in the Macy’s Thanksgiving Day Parade